AI for Retail & E-commerce
AI that answers shopper questions in any language, recovers abandoned carts, and keeps orders and stock enquiries handled around the clock.
UAE shoppers expect instant answers on WhatsApp and Instagram at any hour, in their own language. Retailers that respond fast win the sale; those that do not lose it. AI makes fast, always-on service affordable.
We build shopper-facing and back-office systems for retail and e-commerce, connected to your catalogue and orders so the answers are real, not generic.
Where AI helps
- 1
Multilingual shopper support
Answer questions about products, sizing, availability, and delivery instantly in the shopper’s own language, on WhatsApp, Instagram, and your website.
- 2
Order and stock enquiries
Connected to your systems, the agent answers “where is my order” and “is this in stock” accurately, cutting support load.
- 3
Cart recovery and follow-up
Automated, personalised messages bring back shoppers who abandoned their cart, recovering revenue that would otherwise be lost.
- 4
Product recommendations
Guide shoppers to the right product based on what they ask for, increasing basket size.
- 5
Human takeover with translation
When staff step in, they type in any language and the shopper still receives the reply in their own, keeping service seamless.
Real capability we built
Our multilingual customer support system, where the AI replies to each customer in their own language and a human agent can take over in any language while the customer still receives their own, was built for exactly this kind of high-volume, multilingual conversation, connected to real business data.
See it in action: Layla — our live bilingual support agent.
What we build
- A multilingual shopper support agent across WhatsApp, Instagram, and web
- Integration with your catalogue, orders, and inventory
- Automated cart-recovery and follow-up flows
- Product recommendation logic
- Seamless human handoff with live translation
Business impact
- Instant, 24/7 answers in every shopper’s language
- Recovered revenue from abandoned carts
- Lower support cost per conversation
- Higher conversion and basket size
Tools and tech
Frequently asked questions
Can it answer in the shopper’s language?
Yes. The agent detects and replies in the shopper’s own language, and when a human takes over they can type in any language while the shopper still receives their own.
Can it check real stock and order status?
Yes. We connect the agent to your catalogue, inventory, and order systems so answers about availability and delivery are accurate, not generic.
Does it work on WhatsApp and Instagram?
Yes. We connect the same agent across WhatsApp, Instagram, and your website so shoppers get one consistent experience.
Can it help recover abandoned carts?
Yes. We set up automated, personalised follow-up messages that bring shoppers back to complete their purchase.
Bring AI to your retail & e-commerce team
We design, build, and run custom AI for UAE businesses. Tell us your workflow and we will show you what AI can take on.