WhatsApp AI Agent for Businesses in Dubai
An AI agent that answers your customers on WhatsApp and your website chat, day and night, adds every lead to your CRM, and takes simple actions like sending emails. Built for UAE businesses by a team in Dubai.
In the UAE, customers rarely fill in contact forms. They send a WhatsApp message and expect a reply. When that message arrives at 11pm, or while your team is busy with someone else, many of those customers simply message the next business on their list.
A WhatsApp AI agent fixes that. It answers questions from your own information, collects the customer’s details, puts the lead into your CRM and hands anything sensitive to a person. The same agent can run on your website chat, so customers get one consistent experience wherever they reach you.
What the agent does
Answers customer questions, 24/7
It replies instantly using your services, prices, policies and opening hours, not general internet knowledge. When it does not know something, it says so and passes the conversation to your team.
Adds every lead to your CRM
Name, number and what the customer needs. Every interested customer becomes a lead in your CRM automatically, so nobody who messaged you gets lost in a phone.
Takes actions, not just replies
It can send an email to the customer or your team and update records, so the next step happens without someone having to remember it.
WhatsApp and website chat
One agent across both channels, trained once, so a customer gets the same answer whether they message you or chat on your site.
Hands over to a human cleanly
Your staff can step in at any point and see the whole conversation, so the customer never has to repeat themselves.
English and Arabic
Customers in the UAE write in both, often in the same message. The agent replies in the language the customer uses.
Agents we have built
We have built AI agents for three very different businesses: a laundry, a nutrition centre and an insurance company. Each one runs on both WhatsApp and the website chat.
In every case the core job is the same: handle customer service, answer the questions customers ask every day, add every lead to the CRM, and take follow-up actions such as sending emails. What changes is the knowledge behind each agent, which is different for a laundry, a nutrition centre and an insurer.
We keep client names private, but we are happy to walk you through how these agents work on a call.
Why start with WhatsApp
It is where your customers already are
An agent on your website only helps people who visit it. An agent on WhatsApp helps everyone who already has your number.
It needs the WhatsApp Business Platform
An AI agent cannot run on the free WhatsApp Business app on a phone. It needs the WhatsApp Business Platform, the API version, which we set up with you.
It comes with rules
Messages you start must use templates approved by Meta, you can reply freely within 24 hours of the customer’s last message, and messages are priced by type. We design the agent around these rules from day one.
Try one before you decide
Our own AI agents are live on this site. Chat with one to see how it answers, then imagine it trained on your business.
Chat with our live agentsHow we build it
- 1
Collect the real questions
We start from your actual conversations: the questions your team answers ten times a day and the moments where customers drop off.
- 2
Connect your channels and CRM
WhatsApp through the WhatsApp Business Platform, your website chat, and the CRM where every lead should land.
- 3
Train it on your information
Your services, prices, policies and tone of voice. The agent answers from what you approve, not from the internet.
- 4
Test with real messages, then go live
We test with the way your customers actually write, including Arabic and mixed Arabic and English, then switch it on and keep improving it.
Frequently asked questions
What is a WhatsApp AI agent?
An AI assistant connected to your business WhatsApp number. It reads incoming messages, replies using your own information, collects customer details and takes actions such as adding a lead to your CRM or sending an email. It can hand over to a person at any time.
Can I keep my existing WhatsApp business number?
Usually yes. An existing business number can normally be moved onto the WhatsApp Business Platform. We check how your number is set up first and tell you exactly what changes before anything is switched over.
Will it reply in Arabic?
Yes. It replies in the language the customer writes in, including Arabic and English. We test it with how your customers actually write, including mixed Arabic and English in one message.
What happens when the agent cannot answer?
It tells the customer a person will follow up, alerts your team and hands over the full conversation. You decide which topics always go to a human, for example complaints or special pricing.
Does it work with our CRM?
Yes. Every lead the agent captures goes into your CRM with the customer’s details and what they asked about. If you do not have a CRM yet, we can build one for you.
Is this the same as an AI receptionist?
For messaging, yes. The agent greets customers, answers their questions, takes their details and passes them to the right person, like a receptionist who never goes home. We build it for WhatsApp and website chat.
How long does it take to set up?
A first working version usually takes one to two weeks. A production agent connected to WhatsApp, your website and your CRM takes longer, depending on your systems. We give you a timeline after a short call.
How much does a WhatsApp AI agent cost?
It depends on the channels, the number of conversations and the systems it connects to. There are two parts: building the agent, and running costs such as WhatsApp message fees and AI usage. We quote after a short call so the number reflects your actual setup.
Talk to the team that built it
Tell us how your business runs today. We will tell you honestly what we would build first, and give you a quote once we understand the scope.
More solutions
AI Agents for Insurance
An AI agent that takes the first line of customer service for your insurance business: answering questions on WhatsApp and your website, adding every enquiry to your CRM and sending follow-up emails, with your licensed team one step away.
Laundry App Development
Let customers see your services and prices, choose pickup and delivery, and track their order, while your team follows up every request from one admin panel. Add an AI agent that answers customers on WhatsApp and your website.